Frequently Asked Questions

Booking & Pre-Event

|How far ahead do I need to book?

As far in advance as possible!

All activities require pre-booking, and are booked are on a first-come, first-served basis.
There is no minimum advance booking restriction, and we strongly encourage you to book as far ahead as possible to avoid disappointment.
Our schedule typically starts to fill up approximately 1 month in advance at peak times.

|When Do I Pay?

Payment is required in full at the time of booking.

Payment reserves your booking in the calendar, meaning we reserve slots for you and turn away others.
Klarna 'Pay Later' or 'Pay in Installments' options are available during online booking checkout, for eligible events and guests.
Larger corporate bookings may pay by invoice at the discretion of Formula Fast.

|Do I need to pre-register before arrival?

Yes. After booking, you’ll be sent a Booking Confirmation which includes a unique registration link to your event.

ADULT PARTICIPANTS must register themselves.
- You cannot sign on behalf of other adult participants, as they must understand and agree to the risks and our Terms & Conditions themselves.
- You should send your Registration Link to all of the participants in your group.

JUNIOR PARTICIPANTS must have a responsible adult register for them.
- If you are acting ‘in loco parentis’ on the day, you may sign on behalf of junior drivers, but you must have parent/guardian’s permission to do this.
- All parents/guardians must consent to our terms and understand the risks involved in participation.
- We recommend sending your Registration Link to parents/guardians of any participant in your group.

|Will I be sharing the activity with other people?

Usually not. However, this depends on the activity and format you book.

We specialise in private hire for small groups, so most of our formats incorporate this as standard.
If you are below the number needed for exclusive use, you may be sharing the activity with other people.
Any formats that are ‘Open’ as opposed to ‘Exclusive’ will be shared with others.
All details are included on our activity information pages.

Arrival & Access

|Do I really need to arrive on time?

Yes - this is absolutely essential.

We run a tight schedule due to popularity, and there are several mandatory pre-activity safety procedures which participants must undergo - regardless of experience level.
We will always do our best to accommodate unforeseeable problems, but we cannot delay subsequent bookings for late arrivals.
Late arrivals may have their time cut short or be unable to participate, and will not be entitled to a refund or transfer.
Aim to get here before your ‘Arrive by’ time. If you think you may be late, let us know as soon as possible so that we can try find a solution for you.

|Is the venue easy to find?

Yes – but please look out for our signage and follow the directions in your Booking Confirmation.

Sat Navs occasionally take guests to the locked ‘Aukland Park’ delivery entrance which is slightly further up Bond Avenue. Guest access is not possible from this entrance.
When you are within half a mile of the circuit, follow signs to Mount Farm, then look for Bond Avenue. Bond Avenue spans two sides of a double roundabout, the correct road is signposted '←Indoor Karting' . Continue up the hill, Bond Estate is near the top on the right, then follow signs to Main Car Park.

|Is there free parking on site?

Yes. Our estate has a large free car park adjacent to our building.

The car park is not owned or managed by us and is generally open 24/7.
Use of the car park is at your own risk, and Formula Fast are not liable for any loss or damage to property.
If you are planning to arrive in a larger vehicle, please contact us in advance for closer access to the building, as the car park is unsuitable for minibuses/coaches.

|Do you have disabled parking & access to the venue?

Yes. However, please let us know in advance so we can prepare parking immediately outside of the building and suitable areas indoors.

Whilst we are a disabled-friendly venue, advance preparation is needed to accommodate guests with limited mobility.
If a participant in your group has limited mobility, please ensure you mention this when booking, as there may be restrictions to some activities.

Spectators

|Can I bring spectators?

Yes – we welcome spectators, but please let us know if you are planning to bring more than 2-3 guests so that we can safely manage venue capacity.

The areas required for each booking are allocated based on the number of people booked, and may be unsuitable for a large number of unexpected guests.
All spectators are present at their own risk.

|Can I bring babies / infants / toddlers?

We do not recommend bringing children under the age of 8 to our venue.

Whilst we will always try to accommodate all guests, we provide primarily adult-focused (and noisy!) fun that is not suited for younger guests.
The adult-focused activities we provide present dangers and risks at our venue that younger guests do not have capacity to appreciate. If attending, they do so at the risk of parents/guardians, and must be closely supervised by a responsible adult at all times.
We do not currently offer dedicated baby-changing facilities.
You may be asked to leave the venue if the behaviour of a child under your supervision is causing disruption or deemed to be unsafe.

|Can my children be left unattended whilst I am participating?

No. For safety, any children (under 16) brought onto site must be closely supervised by a responsible adult at all times.

Unfortunately our team are not able to watch your children on your behalf, as they are involved in operating your event and cannot provide adequate supervision.

|Can I bring my dog (or other pets)?

No. Pets are not permitted on site or in the venue.

Guide/assistance dogs are permitted, but please let us know in advance as we would need to obtain an exemption from the estate landlords.

Participants

|I have a medical condition. Can I participate?

Possibly - depending on the condition. Every activity has some limitations on eligibility when it comes to medical conditions, particularly karting.

For specific limitations, please consult the T&Cs for your activity and/or contact us in advance.
If you are unsure, please contact us in advance so we can advise your suitability to drive.

|Are there height / weight / age limits?

Yes. Each activity has certain limits that we have to adhere to.

For specific limitations, please consult the T&Cs for your activity.

|What should / shouldn't I wear?

Comfortable clothes and trainers/flat soled shoes (that fully enclose your feet) are ideal for all activities.

Please avoid clothing with trailing ends.
Headwear, scarves and hoods may not be worn for karting.
High heels, flip-flops and unsupportive/unenclosed shoes are not permitted.

|Can I bring my own equipment?

Yes - provided it meets our minimum standards and is approved by a senior member of staff.

If we feel that your gear may not meet our standards you will be required to use our equipment.
If approved by us, your helmet must be full face and Moto X helmets must be used with goggles at all times.

Safety

|Is it safe?

Yes - it's safe, provided you obey the rules. But like all activities, there is an element of risk.

Our activities are all safely managed to minimise risk, and compared to most other ‘action’ sports, our activities are far less prone to injuries.
We are long established and experienced operators with an excellent safety record.
We're also a leading member of the National Karting Association, who inspect circuits and issue guidelines for karting operators across the UK.
All activities and sports carry an element of risk and the potential for injury, despite all reasonable precautions being taken. With respect to this, you participate in our activities at your own risk.

|Do I get instruction beforehand?

Yes. You’ll be given all the information and training needed for you to be able to safely participate in your activity.

|What happens if I hurt myself?

In the unlikely event that you do have an accident, it’s very likely you’ll go home with no more than a bruise or scrape.

Even minor injuries are extremely rare at our venue.

However, for your peace of mind, we have a well trained team and several first-aiders on site should the need arise.

|What do you consider 'unsafe' behaviour?

Safety relies on our guests listening carefully to our instructions and following the basic rules laid out.

If we feel that any participant is unable or unwilling to do the above, and are putting the safety of themselves, other participants or our team at an unacceptable level of risk, we reserve the right to remove them from the activity without notice.
Antisocial, abusive, lewd or otherwise inappropriate behaviour will not be tolerated.
There are penalty systems in place to warn participants for minor rule-breaking.
You’ll get more enjoyment out of your experience if you keep within the rules, so behave!

Food & Drink

|Is there food & drink at the venue?

Yes. We have a café/snack bar and kitchen at the venue serving snacks, food and drinks.

Small orders of hot food can usually be catered for on the day, subject to availability.
Large groups (or smaller groups looking to guarantee availability) must pre-book hot food/catering in advance.

|Can I bring my own food & drink?

No. As we serve food and drink in-house, you are not permitted to bring your own food and drink without prior permission.

If permitted, bringing your own food and drink would normally incur a cover charge, which would include the cost of renting a private room and cleaning afterwards.
This policy is in line with most restaurants, bars and leisure establishments.

|I have a dietary requirement - do you cater for these?

Yes. With enough notice, we can cater for most dietary requirements.

Please check this with us when booking.
Please note that despite our best efforts, we cannot fully guarantee the absence of any allergens from our ingredients, at source, or in our cooking environment.

|What's your policy on alcohol consumption?

Participants may not be under the influence of alcohol.

However, alcohol consumption may be permissible after your event.
We are in the process of obtaining a premises licence. However, in the meantime, please contact us in advance if you would like to bring your own drinks to consume afterwards.
Participants who are suspected to be under the influence of alcohol or drugs may be prevented from participating, at our discretion. This is for the safety of all participants and staff. No refunds, credits or transfers will be issued.
Escape Room participants are exempt from this rule, unless deemed to be excessively under the influence and a risk to themselves or others (or will be participating in another activity).

Vouchers

|Do you offer vouchers?

Yes! Head to the vouchers page to see the vouchers we have available.

They make a great gift – or you can grab them if you’re keen on booking but don’t yet have a date in mind for your event.

|How do I redeem my voucher?

Vouchers can be redeemed whilst making your booking, either online or over the phone.

You’ll need to supply the voucher number to redeem, and the voucher will need to be presented on arrival (digitally or paper format).
Please note that failure to attend a booking that has been redeemed with a voucher will not entitle you to a transfer, voucher refund or credit.

|My voucher is about to expire, but I haven't used it - what can I do?

Don’t panic! As long as your voucher hasn’t yet expired, you can book an event to take place after your expiry.

Please let us know with as much notice as possible if you’re worried about using your voucher before the expiry date.

|I lost my voucher - can I get a replacement?

If you’ve purchased a voucher online, we’ll have a digital record and can resend your voucher.

Unfortunately vouchers, discounts or offers issued in person at the venue are not recorded against specific names and cannot be reissued if lost.

Cancellation

|What happens if I need to cancel?

All payments are non-refundable and non-transferable.

This is in line with nearly all limited-capacity operations, as once booked we turn away other potential bookings for your slot.
Our costs are mainly incurred in preparing your event.
We’ll always try and be as flexible as possible. If you think you may have an issue keeping to any of your booking terms, get in touch as far in advance as you can and we’ll do our best to help.

|One of my participants has dropped out - what happens now?

If your participant/team number decreases from the amount stated when booking, you are not automatically entitled to a refund or transfer.

However, we’ll always try and be as flexible as possible. If you think you may drop numbers, get in touch as far in advance as you can and we’ll do our best to help.

|I decided not to participate on the day - do I get a refund?

No. Unfortunately, the nature of our business means that our costs are nearly all incurred in advance of your arrival, in preparing for your participation.

We are not able to refund you should you change your mind about participating on the day.

|What happens if Formula Fast cancel my event?

In the unlikely situation that an event has to be cancelled by us due to circumstances outside of our control, we will try to inform you at the earliest opportunity and will rebook you, if appropriate, on another day.

However, payments cannot be refunded and no claims will be accepted relating to costs incurred as a result of a cancellation.